Inbound Call Center Services
Every Call Answered — In Six Languages, Around the Clock, From Inside the EU
The calls you cannot afford to miss: support lines, order lines, emergency dispatch, the Monday-morning spike after a service outage. We answer them on your brand, to your service level, with agents who were trained on your product rather than on a script.
- 24/7/365 coverage
- EN / RO / FR / ES / IT / DE
- AI agents answer first
- Live queue reporting
Running live queues for
What Changes When Someone Always Picks Up
Six things an outsourced inbound line does that an internal team of five cannot.
No Abandoned Peak
Volume triples after an outage or a campaign and the queue still moves. Capacity is shared across accounts, so your peak does not have to be your headcount.
First Contact Resolution
Agents work inside your knowledge base with your escalation rules, so the caller gets an answer rather than a promise of a callback.
AI Agents on the Front Line
A Romanian-speaking voice agent identifies the caller, resolves from the knowledge base or opens the ticket, and hands a human the transcript when it cannot.
Six Languages, One Floor
English, Romanian, French, Spanish, Italian and German, staffed from the same operations centre rather than subcontracted to four vendors.
EU Data Residency
Calls, recordings and tickets stay inside the European Union, on infrastructure covered by GDPR rather than by an adequacy decision.
You Can See the Queue
Live wallboards and twenty reports, on the same platform the agents use. Service level is a number you check, not one you are told.
AI, in three places
Three capabilities, on every service we run
We did not rename the business around AI. These three sit underneath the contact centre, the BPO desk and the IT helpdesk alike.
AI voice agents
Answer the queue end to end in Romanian: identify the caller, resolve from the knowledge base, open the ticket, dispatch a technician, or transfer with context.
AI assist for human agents
Live coaching on the call. It listens, finds the relevant article and shows the next step — what to say, what to ask, and the source it came from.
AI quality & analytics
Automatic call sampling, transcription and scoring against your own scorecard, so QA reviews a representative set rather than whatever is easiest to find.
From Kickoff to Answering Your Calls
Two to six weeks, depending on how much product training the line needs.
- 01
Volume & Service Level
We map your call patterns, peaks, languages and the service level you are contracting to — then staff against that, not against a guess.
- 02
Knowledge Base & Scripts
Your product, your escalation rules, your tone. Written down, reviewed by you, and loaded into the platform the agents and the AI both read from.
- 03
Pilot on Live Traffic
A slice of real calls, monitored on both sides, with quality scoring from the first day so the gaps show before full volume does.
- 04
Full Handover & Review
Complete volume, weekly reporting, and a named account manager who reads the same dashboard you do.
FAQ
Inbound Call Center Outsourcing — Common Questions
What operations managers ask before handing over a live support line.
Two to six weeks. A simple order line with a short knowledge base can be answering inside a fortnight; a technical support line with product training and integrations takes closer to six weeks. The variable is training, not provisioning.
No. They answer first and resolve what is resolvable — identification, status, knowledge-base answers, ticket creation. Every failure path ends in a transfer to a human queue with the transcript attached, and an emergency keyword escalates immediately rather than being judged by a model.
English, Romanian, French, Spanish, Italian and German, from our own operations centre in Drobeta-Turnu Severin. We do not subcontract a language we cannot staff.
Coverage is 24/7/365 by default and capacity is pooled across accounts, which is why a campaign or an outage does not become an abandoned queue. Peak patterns are agreed in the service level, so surge staffing is planned rather than improvised.
Inside the European Union. Recordings, transcripts and tickets sit on EU infrastructure under GDPR, and the data processing agreement is signed before the first call is answered.
Yes. Numbers port or forward, and the platform integrates with your CRM or ticketing system so the record lives where your team already works.
Go deeper
Pages for the thing you actually need
Each one covers a single service or a single sector, with the questions procurement asks about it.
Services
AI-answered. Human-guaranteed.
Tell Us What Your Queue Looks Like
Volumes, languages, service level, hours. We come back within one working day with a staffing model and a price.