Terms of Service

This website is operated by INFRAWEB MANAGED SERVICES PROVIDER S.R.L. (“HELION”, “we”, “us”), with its registered office at Bd. Dimitrie Pompeiu nr. 5-7, etaj 3, Corp C, Hermes Business Campus, Sector 2, București, România, fiscal code RO38965327.

By accessing or using the site you confirm that you accept these terms and that you have the capacity to enter into them. If you use the site on behalf of a company, you confirm that you are authorised to bind it.

• “Site” — the website published at this address, including all its pages, content and functionality.
• “Content” — text, images, logos, graphics, documents, code and any other material published on the site.
• “User”, “you” — any person who accesses or uses the site.
• “Services” — the commercial services we provide under a separate contract.

You may use the site for lawful purposes and in accordance with these terms. You agree not to:

• Use the site in a way that breaches applicable law or the rights of others.
• Attempt to gain unauthorised access to the site, its servers or any connected system.
• Interfere with the normal operation of the site, including through overloading, denial-of-service attacks, malware or vulnerability scanning without our written consent.
• Extract, copy or reuse the content systematically, including through automated scraping, other than as permitted by law or by these terms.
• Use the site to send unsolicited commercial communications, or to collect contact details for that purpose.
• Impersonate another person or misrepresent your affiliation with a person or entity.

We may suspend or restrict access to the site for anyone who breaches these terms, without prior notice where the breach requires an immediate response.

Some areas of the site may require an account. You are responsible for the accuracy of the details you provide, for keeping your credentials confidential, and for the activity carried out through your account.

Tell us without delay if you suspect unauthorised use of your account. We may suspend or close an account that is used in breach of these terms or that presents a security risk.

The content of this site, including the HELION name and logo, is protected by copyright, trade mark law and other intellectual property rights and belongs to us or to our licensors.

You may view the content and print or download extracts for your own internal, non-commercial use, provided you keep all proprietary notices intact. Any other use — reproduction, public distribution, modification, adaptation or incorporation into another product or service — requires our prior written consent.

When you send us a message, a request for an offer, a job application or any other material through the site, you confirm that you have the right to send it and that it is accurate and does not infringe anyone’s rights.

You retain your rights over the material you send. You grant us a non-exclusive, free licence to use it to the extent needed to answer your request and to deliver the services requested. Personal data contained in the material is handled as described in the Privacy Policy.

Please do not send confidential information through the site’s public forms; use an agreed channel and, where appropriate, a confidentiality agreement.

The information published on the site — service descriptions, capabilities, case studies and indicative figures — is presented for information purposes and does not constitute a binding offer.

Our services are provided exclusively under a separate written contract, which sets out the scope of work, the service levels, the prices, the payment terms, the confidentiality and data protection obligations and the liability regime. Where such a contract conflicts with these terms, the contract prevails for everything it covers.

The site may link to websites or services operated by third parties, and may embed components they provide. We do not control them and we are not responsible for their content, availability or privacy practices.

Following such a link is your decision and is governed by the terms and policies of the third party concerned.

We aim to keep the site available and its content up to date and accurate, but we provide it “as is”, without any warranty, express or implied, as to completeness, accuracy or fitness for a particular purpose.

We may change, suspend or withdraw all or part of the site at any time, including for maintenance, and we do not guarantee uninterrupted or error-free access. Nothing on the site constitutes professional, legal, financial or technical advice; do not act on it without appropriate advice for your own situation.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from the use of, or inability to use, the site — including loss of profit, loss of business, loss of data or reputational harm — even if the possibility of such loss was notified to us.

Nothing in these terms excludes or limits our liability where such exclusion is prohibited by law, in particular for death or personal injury caused by negligence, for fraud, or for the statutory rights of consumers.

You agree to hold us harmless against claims, losses and reasonable costs, including legal fees, arising from your use of the site in breach of these terms or of applicable law, or from material you send us in breach of a third party’s rights.

The processing of personal data in connection with the site is described in our Privacy Policy, which forms an integral part of these terms. Please read it before sending us any personal data.

We may amend these terms to reflect changes to the site, to our operations or to the law. The version in force is the one published on this page, with the date shown at the top. Continuing to use the site after a change means you accept the revised terms.

These terms are governed by Romanian law. Any dispute relating to the site or to these terms falls within the jurisdiction of the competent courts of Bucharest, Romania, unless a mandatory rule of law provides otherwise.

If you are a consumer, you keep the protection of the mandatory provisions of the law of your country of residence, and you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr, or, in Romania, address the National Authority for Consumer Protection (ANPC).

We would rather resolve any issue directly: please contact us first and we will try to find a solution.

INFRAWEB MANAGED SERVICES PROVIDER S.R.L. — Bd. Dimitrie Pompeiu nr. 5-7, etaj 3, Corp C, Hermes Business Campus, Sector 2, București, România. Email: [email protected]. Phone: +40 31 229 7003. Website: https://infraweb.ro.